Shipping & Returns

SHIPPING

$10 fee will apply to orders below $150.
Free standard international shipping on orders over $150.

Processing takes 1-2 business days and Standard international shipping takes approximately 7-15 business days. There are options available for expedited shipping at checkout.

For international orders, customs clearance is not included at checkout. You may have to pay the carrier duties and taxes when you receive the packages.

All shipping costs are non-refundable.

It is vitally important for you to provide a correct name and address to ensure smooth delivery. If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

For any further questions please email: sales@sereinjewelry.com

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed.

RETURNS

We accept returns and exchanges ONLY IF the product is defective, damaged, or incorrect. All jewelry must be returned unworn and in their original condition and packaging. For return or exchange, please contact us within 7 days of receiving your package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at sales@sereinjewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on mailing your package back to us. Items sent back to us without first requesting a return will not be accepted.

Serein Jewelry holds the right to deny a return if the product returned does not meet our return policy requirements.

Please request a cancellation of the order within 1 hour of purchase.

You can always contact us for any return questions at sales@sereinjewelry.com.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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